- Location: New York City, NY
- Sector: Non Profit
- Organization URL: http://www.ilr.cornell.edu/
- Experience: Mid Career
- Date Posted Dec-4-2011
Description
The ILR School at Cornell University is seeking a Coordinator of Programs to support and implement the programmatic, administrative and academic functions of the Human Capital Development (HCD) group and serve its corporate client base. This is achieved through partnerships with HCD’s Program Directors and extension staff and by exercising program content knowledge expertise. The position is integral to achieving the academic, professional, revenue, quality and customer satisfaction standards and objectives associated with the Cornell-ILR HCD offered in NYC and on-site locations throughout the United States and worldwide. The position is based at the ILR New York City Extension office at 16 E. 34th Street, New York, NY 10016.
This position supports existing programs and assists in the development of new programs; administers the material content, collection, and reproduction for public and contract programs offered by HCD; serves as expert contact to potential clients; provides assistance with marketing strategies and efficacy of marketing techniques; coordinate with program instructors to ensure high quality program delivery related to materials, instructional aids, learning outcomes, payment processing, and client satisfaction. Serve as “The Cornell Presence” during workshops; including but not limited to engaging in post-workshop consultations, address and resolve participant and instructor scheduling issues, review/counsel participants relative to transcript and curriculum requirement issues, address special needs, address curriculum change requests, etc. Provide profit and loss statements for proposed on-site engagements and create proposals and contracts to clients. Independently compose clear, concise, effective written materials, and prepare educational support materials for instructors.
Qualifications
Required:
- Bachelor Degree, with 3 years of experience in academic or professional setting or equivalent combination of education and work experience required
- Cope effectively with changing priorities in a fast paced setting and the ability to demonstrate effective allocation of time resources of self and others
- Demonstrated history of providing outstanding customer service
- Ability to develop and maintain effective working relationships with a wide variety of people.
- Excellent written and verbal communication skills
- Excellent problem resolution and analytical skills
- Excellent coaching / counseling / mentoring skills
- The ability to be routinely on-time and present prior to the start of programs
- A demonstrate high level of proficiency in the execution of technical applications including MS Office, Adobe Pro, databases (Salesforce), email, use of the internet and strong desktop publishing skills.
Preferred:
- A marketing background or pervious marketing experience.
- Previous experience with profit and lost analysis and reporting.
Contact Details
- Contact: Cornell University
- Telephone: 607-255-1621
- Email: amp87@cornell.edu
Application Instructions
For further details and responsibilities please apply online. Directions provided below.
- Visit our website https://www.hr.cornell.edu/jobs/
- Click on the link for “External Applicants”
- Click the link titled "Staff (nonacademic) and Librarian Positions"
- Find requisition number 16268
- Click apply
